The Part Most Vendors Do Badly

Buying software licences badly is expensive twice: once when you over-buy, and again when an audit finds the gap. Pioneer Technologies has been licensing software for Delhi NCR businesses since 1997 — on the correct programme, through authorised channels, with paperwork that stands up in a tender or a vendor audit. We quote what you need, we keep a record of what you own, and we tell you before it expires rather than after.

Preventive Maintenance

Scheduled checks and proactive updates to identify issues before they become downtime.

Annual Maintenance Contracts

Annual Maintenance Contracts

Annual Maintenance Contracts

Comprehensive, non-comprehensive or on-call, on servers, storage, networking, endpoints and UPS — including equipment supplied by someone else.
On-Site Engineers

On-Site Engineers

On-Site Engineers

Our own certified engineers across Delhi NCR, with same-day attendance on critical faults and scheduled visits under contract.
Spares & RMA

Spares & RMA

Spares & RMA

Critical spares held for contracted clients, and manufacturer RMA handled by us end to end — you do not chase the OEM, we do.
24x7 Helpdesk

24x7 Helpdesk

24x7 Helpdesk

A phone number and an email that reach a person, with a logged ticket and a named account manager who knows your estate.
IT Asset Reporting

IT Asset Reporting

IT Asset Reporting

A current record of what you own, where it is, what it is running, and when its warranty and licences expire.

Comprehensive

Covers

Labour, on-site visits and spare parts, with defined response times

Best for

Business-critical servers, storage and network core.

Non-comprehensive

Covers

Labour and on-site visits; parts quoted as needed.

Best for

Endpoints and secondary equipment in good condition.

On-call

Covers

Per-incident support with priority over non-contract callers.

Best for

Small estates, or a first year before committing.

SUPPORT PROCESS

How a Call Gets Handled

01 Log
02 Triage
03 On-site or Remote
04 Resolve
05 Report
Authorised partner of global technology leaders

Servers, storage, networking, endpoints and security appliances — and the software licences that run on them. Specified, procured, deployed and supported by our own engineers across Delhi NCR and pan-India.

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